Help

Welcome to the Customer Help section of AutoGenie!

Here, we have compiled some frequently asked questions to assist you with using our car service portal and understanding our range of services. If you have any further questions or need additional support, please feel free to reach out to our customer service team. We're here to help!

How does AutoGenie work?

AutoGenie is a one-stop car service portal that allows you to easily find and select the best service centers in the Qatar region. You can browse through the listed service centers, compare services and prices, and choose the one that suits your needs. You can also request special services and receive real-time updates on your dashboard.

How do I create an account on AutoGenie?

To create an account, simply click on the "Sign Up" button and provide the required personal details. You can sign up using your phone number and create a secure password. Once registered, you will have access to all the features and services offered by AutoGenie.

How can I request a service or a special request?

After logging in to your AutoGenie account, navigate to the services section and select the desired service. You can choose from a range of options such as oil change, brake repair, car wash, and more. If you have a special request or need a customized service, you can provide the details while making your booking.

How do I see the updates on my service request?

You can view real-time updates on your service request by logging in to your AutoGenie account and accessing your dashboard. The dashboard will display the status of your service, estimated completion time, and any additional notes or notifications from the service center.

Are there any hidden fees or charges?

AutoGenie is committed to transparency and ensuring there are no hidden fees or charges. The prices displayed on our portal are inclusive of all applicable charges. However, please note that additional costs may arise if there are any unforeseen repairs or extra services required. In such cases, the service center will inform you in advance and seek your approval before proceeding.

What if I need to cancel or reschedule my service?

If you need to cancel or reschedule your service, you can do so by accessing your dashboard and selecting the appropriate option. Please note that cancellation or rescheduling policies may vary depending on the service center and the timing of your request. It is advisable to check the terms and conditions of the specific service center you have chosen.